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Unfortunately, Biome is among the many who have suffered significant devastation during the recent weather event that hammered South East Queensland and New South Wales.

We will get through this though!

Here's a message from Tracey about what happened, and how you can help our small family business today.

Our online distribution centre in Brisbane (the building with a big 37 on it below) is a few blocks back from the Brisbane River, at a low point in the road.

Around 6pm on Saturday, 26 February, we noticed the water lapping into our car park. By 3am, water was well inside, so we had to switch off the power and wade out of there. Our angel helpers worked hard to put everything up as high as we could, but it turns out it was not high enough. The water came through at 1.9 metres (above the top of these timber screens circled on the photo that are 1.8 metres tall).

We lifted some computers and stock to our mezzanine, but we have lost hundreds of thousands of dollars worth of stock, plus our fit out and equipment...

It hurts to let my mind wander to the items that I made a call to lift only to table height. All the bits and pieces that you gather over years and need to run a business: from the boxes we ship our orders in, paper packing tape, pens, staplers, whiteboards, motivational posters, our beautiful pot plants, coffee cups, everything, through to the fridge, vacuum, cardboard shredding machine, forklift...

Our business insurance does not cover us for damage from flooding—since the 2011 event, it has been impossible for most businesses.

The muddy, contaminated water sat there for a few days and then went away.

Those hours on Saturday were in the middle of Brisbane receiving half a year's worth of rain in 48 hours!! I just wanted that deafening pounding of the rain on the tin roof to stop!

Right now, thanks to so many awesome volunteers, we are underway with a massive clean up and washing thousands of items to save them from landfill.

It is overwhelming kindness and generosity of time and effort at the worst of times.  Beautiful humanity at its best. 

Please follow us on Facebook or Instagram for all the updates.

Thank you immensely to everyone helping us in many ways.

Our thoughts are with all others in trouble also.

- Tracey x

Thank you for the incredible outpouring of support so far. Here are some ways we'd love your help right now.

Purchase a Gift Voucher

By purchasing an online Biome gift voucher for yourself or a loved one today, you will help us keep going and get back on our feet sooner!

You will be able to shop with your online gift voucher in the very near future when our full range is available once again. 

Visit Our Stores

Please come in to our Brisbane, Gold Coast and Melbourne stores and say hi! Your happy faces will cheer us up so much.

By shopping at Biome you will actually be making a real difference in the fight against climate change, the very thing that is exacerbating catastrophic weather events like the one we just experienced.

Our range helps you reduce waste, avoid plastic pollution, harmful toxins and ingredients like palm oil, the production of which is causing massive environmental destruction and in turn contributing to global warming.

Online Ordering

We are underway with fulfilling orders from our Paddington store in Brisbane.

We still have plenty to choose from, just a little limited.  We are back to shipping in one or two days.

We also have lots of items available that are shipped directly to you from the supplier without any delay. It would be most helpful to us if your order contained only the direct to you items, and no others. Should you wish to order other items, please place them a separate order.

This email was sent from Biome

51 Douglas Street, Milton QLD

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Biome acknowledges the Wurundjeri Woi Wurrung people of the Kulin Nation (Burwood), Bundjalung, Yugambeh and Koombumerrii people (Southport), and Yuggera and Turrbul people (Meanjin / Brisbane) as the traditional owners and custodians of the land that we work on. We pay our respects to their Elders past, present and emerging.

www.biome.com.au