• Kidde customer support sent me a new smoke alarm 🔥

    From: FreshBooks Mar-09-2022 07:30:am
    Is customer support part of your buying decision❓
     ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    FreshBooks Logo
    Newsletter
    Thursday, May 26th
    Hi Friend,

    It was 3:00 am, the kids were crying, the dog was barking, I was groggily scrambling to find a step ladder...the smoke alarm was going off, stobe lights and all.

    I called Kidde the next morning to tell them their 3 month old smoke alarm malfunctioned. They apologized, shipped a new one that day and then asked me to write an online review. What do you think I did next?

    Customer support matters...a lot!

    Business owners often handle customer support on top of other duties. Ensuring a great experience is important for customer retention and happiness, but are prospective clients thinking about your business in terms of customer support? Is it something you should promote that they may find value in?

    If you're thinking about it, chances are they might be too.

    Wanna guess what today's newsletter is about?

    - Daniel, FreshBooks Editor-in-Chief
     
    When it comes to choosing and staying loyal to a brand, 95% of consumers say customer service is important
     
    6 Ways to Surprise and Delight Your Customers
    A BIG part of great customer support is being proactive—and what better way than to surprise and delight your customers?! It's a tried and true way to re-attract and retain customers for the long run. These tactics go hand in hand with nurturing customers and turning them into loyal brand advocates.

    Read all about it here.
    Is Customer Service Part of Your Brand? If Not, Should It Be?
    With so much to do as a small business owner, it's tough to think about your brand beyond its visual identity (logo, colors, etc.). There is a lot to consider. So we made it easy and straightforward with this brand-spankin' new eBook.

    Download it here: Standing Out From the Crowd—Your Guide to Building a Brand for Your Small Business
    Great Customer Service = Referrals. Don’t Forget to Ask For Them
    For some businesses, referrals are the main way they get new customers and ones that hang around for a long time. If you're not getting many referrals, it might be simply because you haven't asked for any.

    Read about the right way to ask for referrals here.
    Care to Help Us Improve Our Customer Experience?
    At FreshBooks, we always look for ways to improve our customer experience—especially when it comes to communicating with customer support—so we put together a short survey, and we'd love your feedback. Fill it out for a chance to win a $100 USD gift card.

    Click here to start the survey.
    Here’s Our Weekly Roundup of Interesting Things
    🤢 This food columnist rode an emotional rollercoaster, and likely needs to have his taste buds transplanted after a week of only eating recipes from TikTok.

    🐾 Dogs vs. cats, which makes the better pet? I won't spoil the surprise, but I will tell you that I'm not happy with the answer. Find out here.

    🏩 "You had me at hello." Somehow, Ton Cruise isn't one of the kings or queens of romantic comedies. From 1930 to the present, here's the "full" list.
    Save Up to $7000
    FreshBooks users save up to $7000 in billable hours every year.
    TRY IT FREE
    Best Newsletter Ever, Right? 😎 
    Share the love using this link: freshbooks.com/blog/share
     
    Blog Icon Reports Library Icon Case Studies Icon Resource Hub Icon
    Visit the
    Blog
    Visit the
    Reports Library
    Check Out Our Case Studies Visit the
    Resource Hub
    FreshBooks Blog Logo  
         
    © 2022 FreshBooks
    1655 Dupont St.Suite 250 | Toronto ON | M6P 3T1 | Canada
    Contact Us | [email protected]
    You are receiving this email because you signed up for a FreshBooks account.
    If you no longer wish to receive these newsletters, unsubscribe here.
    View Email in Browser